AI Sentiment Analysis field does not get automatically added into the work item screen

XMLWordPrintable

    • 1
    • Severity 3 - Minor

      Issue Summary

      Enable the "Customer Sentiment analysis" feature in any JSM company managed project.

      The "Sentiment" field does not automatically get added into the screen of the work items however as per the documentation it should get added automatically:

      https://support.atlassian.com/jira-service-management-cloud/docs/about-customer-sentiment-analysis/

      Steps to Reproduce

      1. Enable the "Customer Sentiment analysis" feature in any JSM company managed project.
      1. The "Sentiment" field does not automatically get added into the screen of the work items however as per the documentation it should get added automatically:

      Expected Results

      Sentiment field should automatically get added into the work item screen.

      Actual Results

      Sentiment field does not automatically get added into the work item screen.

      Workaround

      Manually add the Sentiment field into the work item screen.

            Assignee:
            Unassigned
            Reporter:
            Rahul Goel
            Votes:
            8 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: