Reset SLA time counter

XMLWordPrintable

    • 2

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Scenario:
      You have to sent an update to customer every 60 minutes until the Resolution is set.

      Currently there is no way to reset the counter isn`t it?

      I have Createt an SLA "Sent update"
      Starts when issue was created and stops after comment for Customer was given.
      If i add starts with " status waiting for customer" i get an loop.
      The counter starts with that time when it was stopped
      What i need is to reset the counter if an update to the customer was given.

      Is this possiple?

            Assignee:
            Unassigned
            Reporter:
            Deleted Account (Inactive)
            Votes:
            14 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: