Reset SLA time counter

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: SLA
    • None
    • 0

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Scenario:
      You have to sent an update to customer every 60 minutes until the Resolution is set.

      Currently there is no way to reset the counter isn`t it?

      I have Createt an SLA "Sent update"
      Starts when issue was created and stops after comment for Customer was given.
      If i add starts with " status waiting for customer" i get an loop.
      The counter starts with that time when it was stopped
      What i need is to reset the counter if an update to the customer was given.

      Is this possiple?

              Assignee:
              Unassigned
              Reporter:
              Deleted Account (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: