Issue Summary

Unlike on-premise installations, Jira Service Management [CLOUD] doesn't show the email addresses of portal customers in their profile card.

Steps to Reproduce

Compare these steps in cloud and on-premise

1. Open an issue reported by a JSM customer
2. Hover over the reporter name to bring up their Profile card
3. Check if the profile card displays their email address

Expected Results

The email address should be visible in the profile for both server and cloud

Server example:

Actual Results

The email address isn't visible in the profile in the cloud

Cloud example:

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available