Request creation time tooltip uses GMT instead of the user timezone in the Portal

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    • 1
    • Severity 3 - Minor
    • Warranty

      Problem

      When the user mouse over in the request creation time, the date time shown uses GMT timezone rather than the user's timezone preference.

      Environment

      Cloud

      Steps to Reproduce

      1. Go to the JSM Help Center / Portal
      2. Create a new request
      3. Open the new request in the Portal
      4. Mouse over the date shown in the header.
        1. "<user> raised this on <date>"

      Expected Results

      Show the date time using the user's timezone preference.

      Actual Results

      The date time shown uses GMT+0

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. tooltip.png
          68 kB
          David Lima
        2. Screenshot 2025-05-13 at 12.02.05 AM.png
          46 kB
          Sandeep Sharma

            Assignee:
            Sandeep Sharma
            Reporter:
            David Lima (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: