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  1. Jira Service Management Cloud
  2. JSDCLOUD-16406

Foreign characters appear in the object names when opening Assets exported file in MS Excel

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      Issue Summary

      When opening an exported assets file via MS Excel, foreign characters appear in the object names, which have Japanese and English as the languages. However, the exported files correctly show in Google sheet and Numbers App in the Mac OS.

      Ex:

      How the object names are rendered in MS Excel with foreign characters

      How the objects are correctly displaying in Assets UI

      How the object names are correctly displayed in The Numbers App and Google sheet

      Steps to Reproduce

      1. Create Assets object with both English and Japanese languages
      2. Export the object via Assets UI
      3. Open the exported file in MS Excel

      Expected Results

      Objects having both Japanese and English as their names should correctly show up in MS Excel as well.

      Actual Results

      Object names should be correctly displayed in Japanese.

      Workaround

      Open the exported file in Google Sheets.

              188f29a851d8 Rahul Virahaniya
              f973680a41c6 Kalpa Pushpakumara (Inactive)
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                Created:
                Updated:
                Resolved: