When uploading a CSV to import customer details with set a value empty, error indicate wrong Rows.

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    • 2
    • Severity 3 - Minor

      Issue Summary

      When uploading a CSV to import customer details with set a value empty, error indicate wrong Rows.

      Steps to Reproduce

      1. Create Jira Service Management project
      2. Invite customers as portal only customer.
      3. Add Customer's details
        Project > Customers > Manage details > Manage detail fields > Create field
      4. Click [import from a CSV]
      5. Download the CSV import template and add a rows, setting detail field "Phone" to empty. (i.e. ,,,"",)
        sample csv file : set 2user's(Row2 and Row3) phone number set empty.
        Email,User Name,Department,Account type,Phone,Role
        cust1@xxxx.com,name01,dev1,User,,Manager
        cust2@xxxx.com,name02,dev2,Customer,,User
        cust3@xxxx.com,name03,dev3,Pasrtner,112345678,Admin
      1. Upload the CSV and wait for the import to complete

      Expected Results

      Row 2 and Row 3 shows error. 
      refer : JSDCLOUD-13520

      Actual Results

      Not Row 2 & 3, but other rows will be displayed instead of an empty row of values, like "Row 3 and Row 4", "Row2 and Row 4". (see attached file).
      However, there are times when it will display correctly.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            Assignee:
            Unassigned
            Reporter:
            K. Ariga
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              Created:
              Updated:
              Resolved: