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  1. Jira Service Management Cloud
  2. JSDCLOUD-1629

Find a solution should search content of attachments

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      Confluence has the ability to search and pull up text within attachments.
      https://confluence.atlassian.com/display/DOC/Searching+Confluence#SearchingConfluence-Searchthecontentofattachments

      When linking Service Desk to Confluence, on the Customer Portal, find a solution should also pull up attachments that match the search term.

      Steps to Reproduce:

      Create an application Link between Confluence and JIRA
      Go to Service Desk -> Settings -> Link To A Knowledge Base
      Select a Space
      Go to the Customer Portal -> Search for text within an attachment (reproduced with a PDF)

      Expected Results:

      The search results bring up pages that also show that include the search term in the attachments

      Actual Results:

      Pages don't show up that have attachments that include the search term

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              Unassigned Unassigned
              bcruz@atlassian.com Brian Cruz (Inactive)
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              Dates

                Created:
                Updated: