Details
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Suggestion
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Resolution: Unresolved
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1
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7
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Summary
Confluence has the ability to search and pull up text within attachments.
https://confluence.atlassian.com/display/DOC/Searching+Confluence#SearchingConfluence-Searchthecontentofattachments
When linking Service Desk to Confluence, on the Customer Portal, find a solution should also pull up attachments that match the search term.
Steps to Reproduce:
Create an application Link between Confluence and JIRA
Go to Service Desk -> Settings -> Link To A Knowledge Base
Select a Space
Go to the Customer Portal -> Search for text within an attachment (reproduced with a PDF)
Expected Results:
The search results bring up pages that also show that include the search term in the attachments
Actual Results:
Pages don't show up that have attachments that include the search term
Attachments
Issue Links
- is related to
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JSDSERVER-1629 Find a solution should search content of attachments
- Gathering Interest