Forms: Asset Object Field shows incorrect object icon for unlicensed users on the customer portal

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    • 4
    • Minor
    • 4
    • Warranty

      Issue Summary

      Forms with an assets object field shows incorrect object icon on the customer portal for unlicensed users.

      Steps to Reproduce

      1. Create a forms with an assets object field linked to your Jira assets object field.
      2. Add the forms to a request type.
      3. Go to the customer portal with an unlicensed account and try creating a request.

      Expected Results

      While filling the respective field you should be able to see its original icon:

      Actual Results

      We see a default gray icon for all objects:

      Workaround

      Remove the affected from your forms and add it directly to the request type.

        1. image-2025-03-21-11-28-18-506.png
          12 kB
          Vitor Maldonade
        2. image-2025-03-21-11-28-51-040.png
          12 kB
          Vitor Maldonade

            Assignee:
            Ryan Fallah
            Reporter:
            Vitor Maldonade
            Votes:
            4 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: