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  1. Jira Service Management Cloud
  2. JSDCLOUD-16252

Virtual Service Agent (VSA) project list in Help Centre takes a while to load

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      Issue Summary

      The issue occurs when there are many projects to fetch for the VSA.  

      Steps to Reproduce

      Tenant needs to have many, many projects with a VSA. Then, head to the help centre settings and open settings for VSA.

      Expected Results

      Should not take long to load VSAs.

      Actual Results

      Takes a while to load VSAs. Sometimes, projects are missing from the project list even though it has a VSA.

      Workaround

      Currently, no workaround available.

          Form Name

            [JSDCLOUD-16252] Virtual Service Agent (VSA) project list in Help Centre takes a while to load

            Mrunal Kharod made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1005931 ]
            Matthew Hunter made changes -
            Labels New: RIBS-SHORT
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            Mike Farah made changes -
            Assignee New: Mike Farah [ 51eda3056272 ]
            Zul NS [Atlassian] made changes -
            Summary Original: VSA project list in Help Centre takes a while to load New: Virtual Service Agent (VSA) project list in Help Centre takes a while to load
            Zul NS [Atlassian] made changes -
            Description Original: h3. Issue Summary

            Bug ticket to track this customer ticket: [https://getsupport.atlassian.com/browse/CES-71454]

            The issue occurs when there are many projects to fetch for the VSA.  
            h3. Steps to Reproduce

            Tenant needs to have many, many projects with a VSA. Then, head to the help centre settings and open settings for VSA.
            h3. Expected Results

            Should not take long to load VSAs.
            h3. Actual Results

            Takes a while to load VSAs. Sometimes, projects are missing from the project list even though it has a VSA.
            h3. Workaround

            Currently, no workaround available.             		New: h3. Issue Summary


            The issue occurs when there are many projects to fetch for the VSA.  
            h3. Steps to Reproduce

            Tenant needs to have many, many projects with a VSA. Then, head to the help centre settings and open settings for VSA.
            h3. Expected Results

            Should not take long to load VSAs.
            h3. Actual Results

            Takes a while to load VSAs. Sometimes, projects are missing from the project list even though it has a VSA.
            h3. Workaround

            Currently, no workaround available.
            SET Analytics Bot made changes -
            Support reference count New: 1
            SET Analytics Bot made changes -
            UIS New: 3
            Jessica Nguyen made changes -
            Status Original: Needs Triage [ 10030 ] New: Long Term Backlog [ 12073 ]
            Jessica Nguyen created issue -

              51eda3056272 Mike Farah
              f49156549880 Jessica Nguyen
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: