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  1. Jira Service Management Cloud
  2. JSDCLOUD-16252

Virtual Service Agent (VSA) project list in Help Centre takes a while to load

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      Issue Summary

      The issue occurs when there are many projects to fetch for the VSA.  

      Steps to Reproduce

      Tenant needs to have many, many projects with a VSA. Then, head to the help centre settings and open settings for VSA.

      Expected Results

      Should not take long to load VSAs.

      Actual Results

      Takes a while to load VSAs. Sometimes, projects are missing from the project list even though it has a VSA.

      Workaround

      Currently, no workaround available.

            [JSDCLOUD-16252] Virtual Service Agent (VSA) project list in Help Centre takes a while to load

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              51eda3056272 Mike Farah
              f49156549880 Jessica Nguyen
              Affected customers:
              0 This affects my team
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              3 Start watching this issue

                Created:
                Updated: