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  1. Jira Service Management Cloud
  2. JSDCLOUD-16169

Description Field Toolbar Options Not Translating in Customer's Preferred Language on Forms

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Forms - Portal
    • None

      Issue Summary

      Language support is available for Forms, and the entire form is displayed in the customer's preferred language, except for the description field toolbar options, which are not being translated.

      For instance, when the language is set to French, these options still appear in English.

      Issue does not occur in the project issue view, only in the Portal

      Steps to Reproduce

      1. Switch the language to French for the user, project, and instance.
      2. Create a Form and link the Description Jira field within it.
      3. Add the Description Form field to the Request form.

      Expected Results

      All fields and toolbar options should be displayed in the selected language (French).

      Actual Results

      The description field toolbar options remain in English, despite other parts of the form being translated.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              8e2ee97d25b6 Diego Leitao
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                Created:
                Updated: