Request

At present Stakeholders can only be notified via Email, which for business critical issues issues is not reliable, they should be able to configure how they are notified or even sent separate Alerts to ensure they are made aware of key incidents.

Expected Results

A configured notification preference sends the Stakeholder a message.

Actual Results

Email is the only contact option available.

Workaround

To add the Stakeholder as a Responder via Automation using, however this generates an alert so it becomes more than a notification:
https://confluence.atlassian.com/jirakb/updating-the-responder-field-with-automation-1188406166.html