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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Operations - Voice, SMS, Email Notifications
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None
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4
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2
Issue Summary
Receiving stakeholder comms via push notification on the mobile app. Generally, even for email or sms, there is no comms for stakeholders being added (I believe). There is a dedicated feature on Incident tickets where the Incident Manager will inform stakeholders of the ticket via the comms feature, which as of now only sends via email & sms and not push notification
Expected Results
Push notifications whenever stakeholders are added to the incident.
Actual Results
No push notifications are triggered when stakeholders are added to the incident.
Workaround
Stakeholders can receive a notification via email.
- is related to
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JSDCLOUD-15998 Add notifications options for Stakeholders
- Gathering Interest