Updating fields via "Change request Type and Fields" on intents not working

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • Component/s: Channel - Chat
    • None
    • 3
    • Severity 3 - Minor
    • 1

      Issue Summary

      When setting the fields via "Change request Type and Fields" the custom fields are not getting updated.

      Steps to Reproduce

      1. Login to Jira.
      2. Enable JSM chat and Virtual agent.
      3. Create an intent and the step "Change request Type and Fields".
      4. Add custom field you want to set.
      5. Ensure the "Additional Fields" JSON parameter correctly follows the specific field type formatting.
      6. Confirm that the custom field is also available on the Request type form.

      Expected Results

      Custom fields should update was per the value set in the configuration.

      Actual Results

      Custom fields do not get updated.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Abishek . (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: