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  1. Jira Service Management Cloud
  2. JSDCLOUD-15977

Updating fields via "Change request Type and Fields" on intents not working

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • JSM Chat
    • None

      Issue Summary

      When setting the fields via "Change request Type and Fields" the custom fields are not getting updated.

      Steps to Reproduce

      1. Login to Jira.
      2. Enable JSM chat and Virtual agent.
      3. Create an intent and the step "Change request Type and Fields".
      4. Add custom field you want to set.

      Expected Results

      Custom fields should update was per the value set in the configuration.

      Actual Results

      Custom fields do not get updated.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDCLOUD-15977] Updating fields via "Change request Type and Fields" on intents not working

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              Unassigned Unassigned
              a5efd6340a5c Abishek .
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: