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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Virtual Agent - Intent Flow Configuration
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None
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0
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3
Issue Summary
The priority field is not supported by the Virtual Agent's "change request type and fields" step
This is reproducible on Data Center: (no)
Steps to Reproduce
- Setup the virtual agent in the project;
- Create an intent;
- In the flow builder, add a step with "Change request type and fields" and add the following JSON:
{ "priority" : { "id" : "1" } } - In the Virtual Agent's Slack channel, use the previous intent to raise a request.
Expected Results
The request is created with the priority defined in the JSON
Actual Results
The request is created with the default priority.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- relates to
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JSDCLOUD-15977 Updating fields via "Change request Type and Fields" on intents not working
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- Closed
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