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  1. Jira Service Management Cloud
  2. JSDCLOUD-15874

Operations - Slack Integration: Suppress alert activity notifications if the actor matches the Alert's assignee.

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      Similar to the request filed JSDCLOUD-15718 asking for an option to disable all @-mention notifications for the Operations version of the Slack Integration when changing the status of an Alert, this request is to remove / disable the @-mention for Slack alert status notifications when the actor who changes the status matches the Alert's assignee.

      For example:

      • An Alert is assigned to Bob.
      • Alice acknowledges the alert assigned to Bob
      • The Slack notification could still @-mention Bob, but if Bob acknowledges an alert
        assigned to Bob, the Slack notification should not @-mention anyone (but
        it could still display Bob's name).

              Unassigned Unassigned
              kbaxley Kent Baxley (Inactive)
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                Created:
                Updated: