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  1. Jira Service Management Cloud
  2. JSDCLOUD-15848

Using 'Save as PDF' option on KB article portal page downloads the PDF with misaligned content

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      Issue Summary

      When any user right-clicks on the KB article opened in the portal, they can click the 'Print' option to save the article as a PDF.

      The download PDF file shows misaligned content

      Steps to Reproduce

      1. Open a KB article on portal.
      2. Right-click anywhere on the page and click 'Print'.
      3. Select Destination as 'Save as PDF' and click 'Save'.
      4. Open the PDF file and view the content

      Expected Results

      The contents should be same as how the KB article is shown on the portal

      Actual Results

      The contents are misaligned and pictures disappear

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              3033da771e98 Ashutosh Sharma (Inactive)
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                Created:
                Updated:
                Resolved: