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  1. Jira Service Management Cloud
  2. JSDCLOUD-15808

Conversation link or log for Widget interactions of the Virtual agent

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      At this time, the conversation in the Link column only displays Slack conversations.

      This suggestion is to allow it to also display Widget interactions of the Virtual agent, or provide a log for the Widget interactions.

            [JSDCLOUD-15808] Conversation link or log for Widget interactions of the Virtual agent

            jbolduc01 added a comment -

            Can we have an expected time frame for such feature?

            We are able to see the first few words of the conversation. Is there a way to export the data somehow in order to improve the virtual agent answers?

            jbolduc01 added a comment - Can we have an expected time frame for such feature? We are able to see the first few words of the conversation. Is there a way to export the data somehow in order to improve the virtual agent answers?

              Unassigned Unassigned
              mdossantos Matheus
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                Created:
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