Queue view changes to project view when selecting an issue

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • Component/s: Queues
    • 7
    • Severity 3 - Minor
    • 16

      Issue Summary

      On opening an issue from queue view on left navigation pane, queue is moving back to project view instead of staying in queue view and we have to click again on the queue tab to view the queues.

      Steps to Reproduce

      1. Navigate to JSM project > Queues > Select a queue and then an issue
      2. Issue will open, however, the left navigation pane moves to project view instead of staying in queue

      Expected Results

      Left navigation pane should stay at the queue view when selecting an issue

      Actual Results

      Left navigation page changes to project view when selecting an issue

      Workaround

      Agents will have to navigate back to queue view again.

        1. Navigating Project Queues.mp4
          2.48 MB
          Remo Fernandes

            Assignee:
            Unassigned
            Reporter:
            Remo Fernandes
            Votes:
            14 Vote for this issue
            Watchers:
            20 Start watching this issue

              Created:
              Updated:
              Resolved: