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  1. Jira Service Management Cloud
  2. JSDCLOUD-15674

Allow customers to @ mention teams

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      Issue Summary

      As agents, we can @ mention teams on the Issue View. However, we would like that customers can also do this through the portal.

      Steps to Reproduce

      Go to issue view as Agent, and mention a team, it will automatically mention the users in that team.

      Expected Results

      We want Customers to be able to do the same from the portal.

      Actual Results

      Customers are unable to see teams at all, so they won't be able to mention them either. There is also no permission that would allow them this feature.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              61184d61a42c Nadhila Savira (Inactive)
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                Created:
                Updated: