-
Type:
Bug
-
Resolution: Timed out
-
Priority:
Medium
-
Component/s: Operations - Alerts
-
1
-
Severity 3 - Minor
Issue Summary
When an incident ticket is created with the Affected Services field informed, the respective responder alert displays the Affected Services field for a moment, but soon after the field disappears:
As the alert is created and viewed for the first time, the field is there:
If the page is refreshed, it's gone:
Steps to Reproduce
- Have a Service with Responders set, in your JSM project;
- Have the Alerts and Incident management toggled in your project features;
- Add the Affected Services field to your Request Type;
- Raise an issue with the Request Type that has the Affected Services field;
- The system should generate a Responder Alert;
- Although empty, the Alert will show the Affected Services field;
- Refresh the page (CMD+SHIFT+R) and the field disappears.
Expected Results
The Affected Services field should be displayed with value and consistently;
Actual Results
The field is shown empty for a few moments and disappears as soon as the page is refreshed.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available