Affected Services field intermittently appears and disappears in the Responder Alert UI

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When an incident ticket is created with the Affected Services field informed, the respective responder alert displays the Affected Services field for a moment, but soon after the field disappears:
      As the alert is created and viewed for the first time, the field is there:

      If the page is refreshed, it's gone:

      Steps to Reproduce

      1. Have a Service with Responders set, in your JSM project;
      2. Have the Alerts and Incident management toggled in your project features;
      3. Add the Affected Services field to your Request Type;
      4. Raise an issue with the Request Type that has the Affected Services field;
      5. The system should generate a Responder Alert;
      6. Although empty, the Alert will show the Affected Services field;
      7. Refresh the page (CMD+SHIFT+R) and the field disappears.

      Expected Results

      The Affected Services field should be displayed with value and consistently;

      Actual Results

      The field is shown empty for a few moments and disappears as soon as the page is refreshed.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Jeymson Mattos
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                Created:
                Updated:
                Resolved: