Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-15465

Forms: JSM Portal and Form builder UI still shows the option to upload media even though the feature is not supported yet

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Forms - Builder
    • None

      Issue Summary

      The option to upload media is present on the portal and in the form builder UI.

      Steps to Reproduce

      • Forms builder
        • Go to Project settings -> Forms
        • Click "Create form"
        • In the form builder, press the key "/" to open the insert dropdown. Or click the " + " button in the editor toolbar. Type in "Media"
      • Customer portal
        • Create a Form with a paragraph field
        • Create a Request type which uses the form with paragraph field and show it on the portal
        • Go to the portal and do a request with the request type which uses the form with paragraph field
        • In the paragraph field of the form, type /
        • The element context menu is open, and Image, video or file element is proposed (OK) (see Screenshot attached)
        • Selecting Image, video or file element in the context menu, closes the context menu but does nothing else (KO)

      Expected Results

      The "Image, video or file" option shouldn't show up because we don't current support the feature.

      Actual Results

      The "Image, video or file" option shows up

      • Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

        1. Screenshot 2024-11-29 at 4.00.57 PM.png
          51 kB
          Hanh Pho
        2. Screenshot 2024-11-29 at 4.01.11 PM.png
          51 kB
          Hanh Pho
        3. Screenshot 2025-02-13 at 12.14.58.png
          203 kB
          Bruno Altenhofen

              c903f7e42e75 Tyler Wang
              hphoquan Hanh Pho
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                Created:
                Updated:
                Resolved: