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  1. Jira Service Management Cloud
  2. JSDCLOUD-15380

On Help Center search bar, when the first character is typed in Japanese character, it automatically gets confirmed without allowing users to convert the Japanese characters

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      Issue Summary

      On Help Center search bar, when the first character is typed in Japanese character, it automatically gets confirmed without allowing users to convert the Japanese characters
      Note: This behavior occurs when the page is initially loaded. It does not occur when you retry typing without loading the page.

      Steps to Reproduce

      1. Open the Help Center
      2. Click on the search bar and start typing with any Japanese consonant characters (other than "a", "e", "i", "o", "u")
      3. For example, type "ka" in Japanese keyboard.

      Expected Results

      Typing "ka" should print "か" in Japanese
      Generally, when you type consonant characters in Japanese, the input field should wait until vowel character is entered. (e.g. Jira fields handle this normally) So, typing "ka", you should see "k" with underbar and waiting for the next vowel character to be entered.

      "k" with underbar and waiting for the next vowel character to be entered.

      Actual Results

      The system automatically hit Enter key upon pressing the "k" in Japanese.
      So, typing "ka" prints "kあ" instead of "か"

      Workaround

      • Retry after deleting the wrongly entered characters

        1. Actual Result.png
          55 kB
          Jun Itokawa
        2. Expected Result.png
          32 kB
          Jun Itokawa
        3. Typing Consonant Japanese.png
          26 kB
          Jun Itokawa

              6f5a448d1c7f Priyank Jain
              d20fb9d86b65 Jun Itokawa
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                Created:
                Updated: