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  1. Jira Service Management Cloud
  2. JSDCLOUD-15301

Can't delete Request Type in Team Managed service project

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      Issue Summary

      Every Team Managed service project comes pre-populated with the Email request Request Type by default.

      When you create additional Request types you need at least two Request types for the option to Delete the request type to show up.

      Steps to Reproduce

      1. Create a new Team Managed Service Project
      2. Create a new request type(besides the Email request Request Type that is created automatically)
      3. Try to delete the Request type from either the user interface or the API and notice that you won't be able to do it.

      Notice that for the time being the Delete request type endpoint only support deleting Request Types in Company-Managed projects.

      Expected Results

      You're able to delete the newly created Request Type.

      I understand that as per the following Feature Request:

      • JSDCLOUD-10721 - Allow customers to delete Email Request Types from Team-Managed Projects

      it's not possible to delete the Email request Request Type under a Team Managed project. But it should be possible to delete the newly created Request Types, that can additionally be created.

      Actual Results

      In a Team Managed project when you have only the Email request and an additional newly created Request Type. You can't delete the newly created request type as the option to delete does not show up.

      The option to delete the newly create Request Types only shows up when you have at least two additional Request types besides the Email request Request type:

      Workaround

      • For the option to delete a single created Request Type (excluding the Email request Request type) to show up in the context of a Team-Managed project, you need to have at least two Request Types (besides the Email request type) in order to delete the Request Type.
      • Consider using a Company Managed project instead of a Team Managed project where you'll be able to delete the single Request Type.

       

              Unassigned Unassigned
              d74b08d0bd4c Daniel Ocando Espinoza
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                Created:
                Updated: