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  1. Jira Service Management Cloud
  2. JSDCLOUD-1526

Reports based on Metric called Resolution would not give any results.

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      The reports based on Metric called Resolution would not give any results.

      Steps to Reproduce

      1. Create a Dummy ServiceDesk project and navigate to the "SLA" tab.
      2. Create a "New Metric" called "Resolution".
      3. Configure the Metric, for example:
      4. Create a several issues which met the Metric Goals.
      5. Change the system date to make those ticket breached and resolve the ticket to stop the SLA timer.
      6. Then, navigate to "Reports" tab and create a "New Report"
      7. Add a series and configured like in the screenshot below:
      8. Save the report.

      Expected Results

      The graph and number will be updated with all breached issue created before.

      Actual Results

      The graph is not updated and the number of breached issue still "0".

      Notes

      • The same results will be thrown with "Met" condition
      • It is possible that it is due to the same name with the Resolution System Field

      Attachments

        1. graph.PNG
          graph.PNG
          11 kB
        2. report.PNG
          report.PNG
          15 kB
        3. res.PNG
          res.PNG
          26 kB

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: