• Type: Suggestion
• Resolution: Timed out
• Component/s: Customer Portal - Help Center
• Labels:

  • lim-aganapathy
  • lim2-close-e
  • lim2-reviewed

[JSDCLOUD-1519] Customer Portal - Reopen Ticket

Arjun Ganapathy made changes - 29/Oct/2023 1:28 PM

Resolution		New: Timed out [ 10 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Arjun Ganapathy made changes - 29/Oct/2023 1:27 PM

Description

Original: {panel:bgColor=#e7f4fa}   *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1519].   {panel} Dear Support, we want to use Jira Service Desk for our agents, but something important ist mossing, maybe I did not find the right answers yes: 1.) MANDATORY: tickets shall be reopened, if the ticket is closed / resolved and the customers adds a new comment in the customer portal 2.) would be good: customers should be able to close a ticket in the portal 3.) IMPORTANT: We want to have prepared answers that we can use to anser tickets with prepared text tempates -- this is tracked via https://jira.atlassian.com/browse/JSD-631. Thank you for your answer. I was looging e.g. for the answer for question 1 for many hours without success. We have installed the latest version of jira service desk on our server. br Markus Häusler

New: {panel:title=Atlassian Update - October 2023 |borderStyle=solid|borderColor=#2684ff|titleBGColor=#2684ff|bgColor=#ffffff} Hi Everyone, Thank you for previously raising this feature request and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit [Atlassian Cloud Roadmap|https://www.atlassian.com/roadmap/cloud] to learn more about what was recently released and the upcoming roadmap. Thank you again for providing valuable feedback to our team! Arjun Ganapathy Jira Service Management Cloud team {panel} {panel:bgColor=#e7f4fa}   *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1519].   {panel} Dear Support, we want to use Jira Service Desk for our agents, but something important ist mossing, maybe I did not find the right answers yes: 1.) MANDATORY: tickets shall be reopened, if the ticket is closed / resolved and the customers adds a new comment in the customer portal 2.) would be good: customers should be able to close a ticket in the portal 3.) IMPORTANT: We want to have prepared answers that we can use to anser tickets with prepared text tempates -- this is tracked via https://jira.atlassian.com/browse/JSD-631. Thank you for your answer. I was looging e.g. for the answer for question 1 for many hours without success. We have installed the latest version of jira service desk on our server. br Markus Häusler

Arjun Ganapathy made changes - 04/Sep/2023 12:58 PM

Labels

New: lim-aganapathy lim2-close-e lim2-reviewed

SET Analytics Bot made changes - 30/Jun/2023 2:14 AM

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Katherine Yabut made changes - 19/Sep/2019 6:09 AM

Workflow

Original: JAC Suggestion Workflow [ 3445454 ]

New: JAC Suggestion Workflow 3 [ 3695881 ]

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