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  1. Jira Service Management Cloud
  2. JSDCLOUD-15191

Images in canned responses are turning into attachments.

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • Canned Responses
    • None

      Issue Summary

      Images in canned responses are turning into attachments.

      Steps to Reproduce

      1. Go to an issue
      2. Add an image in canned response
      3. Use the canned response
      4. The image comes as an attachment

      Expected Results

      The behaviour should be same when adding an image to a comment and adding an image to a canned response and using it.

      Actual Results

      The behaviour differs from using an image directly in the comment where it doesn't become an attachment.

      While using a comment the behaviour is as shown below -

      While using a Canned Response the behaviour is like this -

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              ad2f74b406eb Anusha A
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                Created:
                Updated: