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  1. Jira Service Management Cloud
  2. JSDCLOUD-15112

A4J Attachments: When copying Attachments, if the File Name has specific characters, the copy will fail.

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      Issue Summary

      When an Automation Rule creates an Issue and copies the Attachments, those Attachments show as Preview Unavailable on the newly created Issues due to the copy failing.

      Steps to Reproduce

      1. Create an Automation Rule that Creates an Issue and Copies Attachments to it from an already Created Issue.
      2. Run the Rule using an Issue that has Attachments that have specific characters in their name.

      The characters:

      • Two \ in a row
      • /
      • \"
      • :
      • ?
      • *
      • <
      • |
      • >
      • )
      • (

      Expected Results

      The copy will work and the attachments will be accessible on the newly created Issue.

      Actual Results

      The attachments will show as Preview Unavailable.

      Workaround

      Avoid Triggering the Rule on Issues that have Attachments with Names containing those Characters.

            [JSDCLOUD-15112] A4J Attachments: When copying Attachments, if the File Name has specific characters, the copy will fail.

            Nicole added a comment -
            Atlassian Update - October 31, 2024

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - October 31, 2024 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              36bd3fea80e3 Makarand Gomashe
              992127aa63ec Payden Pringle
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: