Issue Summary

When an Automation Rule creates an Issue and copies the Attachments, those Attachments show as Preview Unavailable on the newly created Issues due to the copy failing.

Steps to Reproduce

1. Create an Automation Rule that Creates an Issue and Copies Attachments to it from an already Created Issue.
2. Run the Rule using an Issue that has Attachments that have specific characters in their name.

The characters:

• Two \ in a row
• /
• \"
• :
• ?
• *
• <
• |
• >
• )
• (

Expected Results

The copy will work and the attachments will be accessible on the newly created Issue.

Actual Results

The attachments will show as Preview Unavailable.

Workaround

Avoid Triggering the Rule on Issues that have Attachments with Names containing those Characters.