While creating a ticket through Assist app in Slack/Teams it should automatically pops up the raise request window when there are multiple request types attached

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: JSM Chat
    • None
    • 2
    • 2

      Issue Summary

      Automatically pops up request type in Slack/MS Teams when there are multiple request types associated in JSM Chat while creating a ticket. Currently user has to select "Raise a request" button which is manual intervention. 

      Steps to Reproduce

      1. Associate multiple request types in JSM chat and select the automatic issue creation.
      2. Raise a request through Slack 
      3. You will see "Raise a request" option.

       

      Expected Results

      It should automatically pops up the "Raise a request" window instead of manually clicking on it.

      Actual Results

      User has manual intervention for clicking the button "Raise a request".

      ...
      

      Workaround

      User has to manually select the button "Raise a request".

        1. Screenshot 2024-10-03 at 12.52.37.png
          48 kB
          Kalpa Pushpakumara
        2. Screenshot 2024-10-03 at 12.53.15.png
          46 kB
          Kalpa Pushpakumara

            Assignee:
            Unassigned
            Reporter:
            Kalpa Pushpakumara (Inactive)
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              Created:
              Updated: