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  1. Jira Service Management Cloud
  2. JSDCLOUD-15045

While creating a ticket through Assist app in Slack/Teams it should automatically pops up the raise request window when there are multiple request types attached

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat
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      Issue Summary

      Automatically pops up request type in Slack/MS Teams when there are multiple request types associated in JSM Chat while creating a ticket. Currently user has to select "Raise a request" button which is manual intervention. 

      Steps to Reproduce

      1. Associate multiple request types in JSM chat and select the automatic issue creation.
      2. Raise a request through Slack 
      3. You will see "Raise a request" option.

       

      Expected Results

      It should automatically pops up the "Raise a request" window instead of manually clicking on it.

      Actual Results

      User has manual intervention for clicking the button "Raise a request".

      ...
      

      Workaround

      User has to manually select the button "Raise a request".

              Unassigned Unassigned
              f973680a41c6 Kalpa Pushpakumara (Inactive)
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                Created:
                Updated: