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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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6
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Severity 3 - Minor
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2
Issue Summary
Anonymous access with strict SSO on Portal asks new user to login with password
Steps to Reproduce
Anonymous access is enabled for Help Center
Password login is disabled, SSO enforced
- New user emails JSM Project
- Receives confirmation email for issue creation with :
<a class="jsd-issue-link" href="${request.url}">View request</a>
- User clicks on link in email received to see their requests - https://<SITE>.atlassian.net/servicedesk/customer/portal/<PORTAL-ID>/<ISSUE-KEY>?token=<TOKEN>-s&sda_source=notification-email
- Their email address is prefilled and cannot be edited
- A button is shown saying "sign up with password" even though password login is disabled.
- Error received 'sd.signup.error.sso.is.enforced"
Expected Results
The service provider-initiated login experience in the help center will be:
- # The customer navigates to https://INSTANCE.atlassian.net/servicedesk/customer/portals
- The customer enters their Email address and selects Continue.
- The customer selects Continue with single sign-on and is redirected to their identity provider.
Actual Results
Error received 'sd.signup.error.sso.is.enforced"
Workaround
Update the Customer Notification templates and replace the
{request.url}with the Single Sign On URL.
- is duplicated by
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JSDCLOUD-18005 Customer is asked to set their password despite the password login disabled
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- Closed
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- mentioned in
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