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  1. Jira Service Management Cloud
  2. JSDCLOUD-14939

JSM Operations: Option to use the alerting delivery method from Opsgenie

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      Summary

      Currently, in JSM Operations, the alert delivery method can only be managed by each user through their Personal Settings and is no longer configurable by the Admin if compare with Opsgenie.

      • JSM Operations (only my perfil):
      • Opsgenie (can access another users notifications as an admin):

      Therefore, in JSM Operations, it would be great to have an options where the alerting delivery method also be accessed like it was in Opsgenie.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. Admin access to users' alert notifications screen.png
          Admin access to users' alert notifications screen.png
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        2. Screenshot 2024-09-18 at 18.19.02.png
          Screenshot 2024-09-18 at 18.19.02.png
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        3. Screenshot 2024-09-18 at 18.44.44.png
          Screenshot 2024-09-18 at 18.44.44.png
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              caa92c72f1fa Toshan Kharumnuid
              8987963cd16f Bruno Altenhofen (Inactive)
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                Created:
                Updated:
                Resolved: