Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-14893

Customer Portal Requests page does not return results in a site with a large number of issues

XMLWordPrintable

      Issue Summary

      On instances with a large number of issues, the search on the customer portal > Requests page does not return any results depending on the criteria selected in the drop down.

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      1. In a site with a large number of issues, browse to the Customer Portal
      2. Click on your profile > Requests
      3. On the drop down, select "All"

      Expected Results

      A list of tickets is displayed

      Actual Results

      No issues are displayed. Notice the circle icon spins indicating Jira is attempting to load issues, but after about 30 seconds it shows:

      We couldn't find any requests
      To find a specific request, try searching using a different filter criteria or view all requests 

      Workaround

      Narrow down the search to either "Created by me" or "Where I am a participant"

              Unassigned Unassigned
              astegani Alex Stegani
              Votes:
              1 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: