Issue Summary

• The customer has created a Service and added Responders and Stakeholders in it.
• Now, when the end users are creating an incident and selecting the service as "Affected Service", the responders and stakeholders are not getting added automatically.
• Creating a new service resolves the issue but the customer would like to fix the existing service.
• The customer is not using automation rule to update the "Affected Services" but updating it manually during the issue creation.

Steps to Reproduce

• Create an incident and select the service as the "Affected Service".
• Ideally, this should add the responders and the stakeholders in the incident.
• However, neither the responders nor the stakeholders are added in the incident.
• Captured the HAR trace for the working and non-working service. (HAR logs attached)

Expected Results

• Responders and Stakeholders should be added automatically as defined during the service creation.

Actual Results

• Responders & Stakeholders are not added to the incident.

Workaround

Creating a new service resolves the issue.