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  1. Jira Service Management Cloud
  2. JSDCLOUD-14671

Assist - Ability to configure the default fields shown for agent cards in Slack.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat
    • None
    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently for JSM Chat, when a ticket is created and synced to an agent channel in Slack, the default fields that are shown without having to click expand are:

      • Status
      • Request type
      • Reporter
      • Assignee
      • Creation method

      It would be helpful for admins/agents to have the ability to be able to configure the default fields shown so that they do not have to always click on expand. 

        1. Screenshot 2024-08-09 at 7.34.32 AM.png
          80 kB
          Paulene Nguyen

              Unassigned Unassigned
              d7614046702a Paulene Nguyen (Inactive)
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                Created:
                Updated: