As an agent, I want to send attachment links visible to customers using smart values

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      User Problem

      {​{attachments.content}} smart value contains a link that is only available to Jira licensed users. Customers are unlikely to have any licenses on Jira Service Management, preventing them from accessing the attachments.

      Suggested Solutions

      Add a new attribute to the {​{attachments}} smart value to store the attachment URL, which customer accounts can access.

      Current Workarounds

            Assignee:
            Unassigned
            Reporter:
            Yuri Moura (Inactive)
            Votes:
            52 Vote for this issue
            Watchers:
            48 Start watching this issue

              Created:
              Updated: