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  1. Jira Service Management Cloud
  2. JSDCLOUD-14446

ITOps Automation: Ability load-balance assignments of tickets for on-call responder

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      Problem Definition

      Currently, the On-Call responder is assigning the issues to the first person who is on-call. This creates an imbalance in assignments of the tickets for teams who have multiple people as on-call at a given time.
      Assign Issue has the functionality of balancing the load but we don’t have this for On-call Responder Assign Issue.

      Suggested Solution

      Provide an ability to load-balance assignments of tickets for on-call responders.

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          image-2023-01-23-20-33-24-679.png
          262 kB

              36bd3fea80e3 Makarand Gomashe
              0ed3fd39a981 Saama Tabassum
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                Created:
                Updated:
                Resolved: