Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-14447

Ability to assign on-call responders using "Balanced Workload", "Random" and "Round-Robin" methods

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      Currently, the Assign issue action for On-call responder will only assign tickets to the first user on the schedule.

      This becomes a problem when there are multiple on-call agents for a given schedule.

      Suggested Solutions

      Make available the assignment methods "Balanced Workload", "Random" and "Round-Robin" in the A user in a defined list option.

      Current Workarounds

      None available

              Unassigned Unassigned
              7481a4925172 Rex
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: