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Suggestion
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Resolution: Duplicate
User Problem
Currently, the Assign issue action for On-call responder will only assign tickets to the first user on the schedule.
This becomes a problem when there are multiple on-call agents for a given schedule.
Suggested Solutions
Make available the assignment methods "Balanced Workload", "Random" and "Round-Robin" in the A user in a defined list option.
Current Workarounds
None available
- duplicates
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JSDCLOUD-14446 ITOps Automation: Ability load-balance assignments of tickets for on-call responder
- Closed