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  1. Jira Service Management Cloud
  2. JSDCLOUD-14379

Allow a default value to be set in an Asset custom field based on a subset of the AQL used in the 'Filter issue scope

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      Current Feature

      • Currently, setting the 'Filter Issue scope' of an Assets type custom field and setting
      • 'Display a default object when this field appears in a customer portal' for A2 is set to Yes allows setting default values in a Request Type form in the Customer Portal
      • However, the objects are loaded according to the entire AQL added to the Filter issue scope

       Please refer to the attached screenshot for an example.

       

      Request

      • Allow a default value to be set in an Asset custom field based on a subset of the AQL used in the 'Filter issue scope

      For example, objects can be added to the field by default satisfying one part of the AQL and allows selection of additional objects according to the second part

        1. Asset_Conditional_Selection.pdf
          316 kB
          Jigar Solanki

              Unassigned Unassigned
              884b494b5045 Jigar Solanki
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                Created:
                Updated:
                Resolved: