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  1. Jira Service Management Cloud
  2. JSDCLOUD-14196

Choosing Asset objects custom field on Jira Cloud for Excel add-in shows no field found error

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      Issue Summary

      While using the Jira Cloud for Excel add-in inside Microsoft Excel, when a user selects a field of Asset objects type to extract the data, the field values are shown as [no field found].

      Steps to Reproduce

      1. Create a Filter in Jira to search for issues.
      2. Name the Filter and save it.
      3. Open Microsoft Excel.
      4. Open the Jira Cloud for Excel add-in.
      5. Use the previously created Filter to collect issues in the Excel sheet.
      6. Select any Asset objects custom field in Jira Cloud for Excel add-in to extract data in an Excel sheet along with other fields like Issue key, Summary etc.

      Expected Results

      The Asset objects custom field will show values

      Actual Results

      All the fields of this type show [no field found] error.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

            [JSDCLOUD-14196] Choosing Asset objects custom field on Jira Cloud for Excel add-in shows no field found error

            Ashutosh Sharma added a comment -

            Hello everyone,

            We'll be closing this feature request as the duplicate of 

            We urge you to vote for the new feature request and watch it for further updates.

            Thank you,
            Ashutosh.

            Ashutosh Sharma added a comment - Hello everyone, We'll be closing this feature request as the duplicate of  API-491: Add the ability to export Assets objects field using Excel and Google Sheets We urge you to vote for the new feature request and watch it for further updates. Thank you, Ashutosh.

            Roberta Antonini added a comment -

            Even in my case this bug is creating many problems. Is it not possible to prioritize this report?

            RA

            Roberta Antonini added a comment - Even in my case this bug is creating many problems. Is it not possible to prioritize this report? RA

            Silvio La Blasca added a comment -

            Hello Atlassian team,
            is there any advancement towards the resolution of this limitation?
            We are using several asset fields in our instance and unfortunately we are not able to extract data for them.

            Looking forward to receiving good news.

             

            Best regards,

            Silvio

            Silvio La Blasca added a comment - Hello Atlassian team, is there any advancement towards the resolution of this limitation? We are using several asset fields in our instance and unfortunately we are not able to extract data for them. Looking forward to receiving good news.   Best regards, Silvio

            Jaime Ortiz added a comment -

            need help getting around this bug in Jira asap. 

            Jaime Ortiz added a comment - need help getting around this bug in Jira asap. 

            Dam added a comment - - edited

            hi Atlassian team,

            This problem is quite important for us as we are using a lot of Assets custom fields. Important data are stored in Assets object schemas, in multiple schemas (more than 50 000 objects in total) and the Excel plugin is very valuable as for now the reporting features on Assets is quite limited. 

            I hope you can fix this problem soon and raise a bit the priority of this issue. 

            Regards,
            Dam

             

            Dam added a comment - - edited hi Atlassian team, This problem is quite important for us as we are using a lot of Assets custom fields. Important data are stored in Assets object schemas, in multiple schemas (more than 50 000 objects in total) and the Excel plugin is very valuable as for now the reporting features on Assets is quite limited.  I hope you can fix this problem soon and raise a bit the priority of this issue.  Regards, Dam  

              90325da67d46 Mohamed Hassan
              3033da771e98 Ashutosh Sharma
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                Created:
                Updated:
                Resolved: