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  1. Jira Service Management Cloud
  2. JSDCLOUD-14195

Inline attachments don't reach Slack channels in JSM Chat (Atlassian Assist)

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • JSM Chat

      Issue Summary

      When adding a comment with an inline attachment, the attachment information is not displayed in Slack.

      Steps to Reproduce

      1. Create a ticket via Slack using Atlassian Assist
      2. Send a comment in Jira with an inline attachment

      Expected Results

      The attachment is displayed in the Slack thread.

      Actual Results

      The attachment information is not displayed:

      Workaround

      Instead of having the attachment added as inline, add it as a thumbnail.

              Unassigned Unassigned
              mdossantos Matheus
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                Created:
                Updated:
                Resolved: