Summary

When virtual agent is enabled for a project, emoji shortcuts will not work for slack conversations. However, when :ticket: emoji is clicked by the requester or the User Agent, it throws an incorrect message.

A request has already been created for this message.

This creates a confusion to both the requester and Agent as no ticket is created for this slack conversation.

Steps to Reproduce

1. Enable virtual agent for a project and perform all configurations required for JSM chat for slack.
   
2. As a customer, send a message In slack request channel.
3. Now click on the :ticket: emoji for this message (on the customer end or Agent end)

Expected Results

• Warning message should be shown stating that this operation is not permitted.

Actual Results

• A message appears stating that A request has already been created for this message.
  

Notes

NA

Workaround

NA