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  1. Jira Service Management Cloud
  2. JSDCLOUD-14151

Edit issue action doesn't handle fields with the same names in Additional fields

      Issue Summary

      Edit issue action doesn't handle fields with the same names in Additional fields

      Steps to Reproduce

      • Create two custom fields with the same name and same type in two team-managed projects
      • Create a rule to edit the field with the “Edit Issue“ action Additional fields session. See the screenshot for config below.
      • Run the rule, the rule will fail with the error message “Additional fields contains invalid field(s) in 'update' or 'fields' section.“

      Expected Results

      Edit issue action should handle fields with the same names in Additional fields

      Actual Results

      There is a problem in automation with same name and same type (People) custom fields (Developer) in different Team Managed Projects and getting the error message "Additional fields contain an invalid field(s) in 'update' or 'fields' section."

      Workaround

      • After changing the name of the custom field from Developer to Developer - AT1, the Automation rule works successfully
      • Another Team Managed project with the same name custom field (Developer)and same type (People)

            [JSDCLOUD-14151] Edit issue action doesn't handle fields with the same names in Additional fields

            Enida made changes -
            Component/s Original: Action - Assets Objects (Create, Edit or lookup) [ 71693 ]
            Component/s New: Assets - Automation [ 64490 ]
            Key Original: AUTO-426 New: JSDCLOUD-14151
            Was this caused by a recent change? New: No [ 19032 ]
            Project Original: Automation for Cloud [ 22610 ] New: Jira Service Management Cloud [ 18512 ]
            Anusha Rutnam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
            Anusha Rutnam made changes -
            Link New: This issue duplicates AUTO-161 [ AUTO-161 ]
            Anusha Rutnam made changes -
            Component/s Original: Automation [ 68402 ]
            Component/s New: Action - Create, Edit or lookup Object [ 71693 ]
            Key Original: JSWCLOUD-23534 New: AUTO-426
            Support reference count Original: 4
            Project Original: Jira Software Cloud [ 18511 ] New: Automation for Cloud [ 22610 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS New: 1
            Simmo made changes -
            Priority Original: High [ 2 ] New: Low [ 4 ]
            Jonathon made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 697909 ]
            Bugfix Automation Bot made changes -
            Priority Original: Medium [ 3 ] New: High [ 2 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3

              Unassigned Unassigned
              4b1e33b923a4 Harpreet
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: