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  1. Jira Service Management Cloud
  2. JSDCLOUD-14151

Edit issue action doesn't handle fields with the same names in Additional fields

      Issue Summary

      Edit issue action doesn't handle fields with the same names in Additional fields

      Steps to Reproduce

      • Create two custom fields with the same name and same type in two team-managed projects
      • Create a rule to edit the field with the “Edit Issue“ action Additional fields session. See the screenshot for config below.
      • Run the rule, the rule will fail with the error message “Additional fields contains invalid field(s) in 'update' or 'fields' section.“

      Expected Results

      Edit issue action should handle fields with the same names in Additional fields

      Actual Results

      There is a problem in automation with same name and same type (People) custom fields (Developer) in different Team Managed Projects and getting the error message "Additional fields contain an invalid field(s) in 'update' or 'fields' section."

      Workaround

      • After changing the name of the custom field from Developer to Developer - AT1, the Automation rule works successfully
      • Another Team Managed project with the same name custom field (Developer)and same type (People)

            [JSDCLOUD-14151] Edit issue action doesn't handle fields with the same names in Additional fields

            Atlassian Update - March 2023

            As per this comment I am closing this ticket.

            If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment - Atlassian Update - March 2023 As per this comment I am closing this ticket. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            I believe this issue is a duplicate of AUTO-161 – Automation fails when it has two fields with the same name/type, showing the error "Found multiple fields with the same name and type:" which has more votes.

            I recommend that watchers of this issue vote on and watch the above issue. So that votes aren't split, I believe this ticket should be closed, but I will wait a week before taking any action in case anyone disagrees. Thank you!

            Anusha Rutnam added a comment - I believe this issue is a duplicate of AUTO-161 – Automation fails when it has two fields with the same name/type, showing the error "Found multiple fields with the same name and type:" which has more votes. I recommend that watchers of this issue vote on and watch the above issue. So that votes aren't split, I believe this ticket should be closed, but I will wait a week before taking any action in case anyone disagrees. Thank you!

              Unassigned Unassigned
              4b1e33b923a4 Harpreet
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: