Details
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Suggestion
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Resolution: Unresolved
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None
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2
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Description
Issue Summary
When viewing the details of a submitted form in the issue view, it displays the date/time in the time zone of the user that submitted it and not in the time zone specified in the profile of the user that is currently viewing the issue/Form.
Issue originally reported in: https://jira.atlassian.com/browse/JSDCLOUD-11199
Suggestion
Display the date/time shown on the Form in the time zone of the user that is viewing the issue.
Steps to recreate
The following steps were provided by the customer and confirmed within my test environemnt.
- Creating a new JSM form with a datetime field on it that is linked to a Jira datetime field
- Attach that form to a request type
- Add your Jira datetime field to the view screen of your request type
- Change your timezone to India Standard Time (GMT + 5:30) this is marked as Asia/Calcutta in Atlassian profiles.
- Wait 2 minutes
- Submit your request type with date time April 21 at 9:30
- Change your timezone back to America/New York (ET)
- Look at the issue view of the issue that you submitted. You will see that the form unexpectedly shows Apr 21, 2024, 9:30 AM and the datetime Jira field correctly shows the time in your timezone (Apr 21, 2024, 12:00 AM).
Workaround
Mentioned in the original issue (shown above)
Only workaround is to ask the user to set the timezone to UTC from profile settings page.