Issue Summary

When viewing the details of a submitted Form in the issue view, the Form displays the date/time as the submitted local date time without timezone information. No matter how to update timezone in Jira Setting or User Setting, the date time field displayed stays unchanged.

If the Form Data time field is linked to a Jira field, the linked Jira field in issue view will otherwise reflects user's timezone specified in the profile of the user that is currently viewing the issue/Form, which will be different from the value in the Form.

Issue originally reported in: https://jira.atlassian.com/browse/JSDCLOUD-11199

Suggestion

Store the date/time field in form with timezone information. Display the date/time shown on the Form in the time zone of the user that is viewing the issue.

Please consider answering questions below while voting for this Feature Request:

• When submitting the value, do you want to store it by timezone of the user editing the form?
• When submitting the value, do you want to store it by timezone of the Jira instance?
• Do you need a local date time field WITHOUT timezone information? Similar to plain text.

Steps to recreate

The following steps were provided by the customer and confirmed within my test environemnt.

1. Creating a new JSM form with a datetime field on it that is linked to a Jira datetime field
2. Attach that form to a request type
3. Add your Jira datetime field to the view screen of your request type
4. Change your timezone to India Standard Time (GMT + 5:30) this is marked as Asia/Calcutta in Atlassian profiles.
5. Wait 2 minutes
6. Submit your request type with date time April 21 at 9:30
7. Change your timezone back to America/New York (ET)
8. Look at the issue view of the issue that you submitted. You will see that the form unexpectedly shows Apr 21, 2024, 9:30 AM and the datetime Jira field correctly shows the time in your timezone (Apr 21, 2024, 12:00 AM). 

Workaround

Mentioned in the original issue (shown above)

Only workaround is to ask the user to set the timezone to UTC from profile settings page.