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  1. Jira Service Management Cloud
  2. JSDCLOUD-11199

Show saved Data/Time field data (within Forms) based on user profile settings

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      Update 15 May 2023

      We are pleased to say that we believe this issue is now resolved. 

      However, how data/time fields work is a complex area. If we have missed any particular scenario please let support know. 

      Regards,
      Simon
      JSM - Principal Product Manager

      Show
      Update 15 May 2023 We are pleased to say that we believe this issue is now resolved.  However, how data/time fields work is a complex area. If we have missed any particular scenario please let support know.  Regards, Simon JSM - Principal Product Manager

    Description

      Issue Summary

      Currently, when request is created using the Forms, Date and Time field are always displayed in UTC timezone within saved Forms (this also applies for PDFs extracted from Forms). When same date/time field is added to Context fields (on the right side of the issue) it displays the date/time based on user profile. 

       

      This can create confusion for some users, and might think incorrect date/time is displayed. 
       

      Suggestion:

      Display saved Form Data/Time field data based on user profile settings. 

      Workaround

      Only workaround is to ask the user to set the timezone to UTC from profile settings page.

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            3594564a659e Simon Herd (Inactive)
            3d70865c1864 Alim A.
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