Issue Summary

Customers would like the ability to disable requests for an agent via the Assist Slack app such as shown below:

Per the internal team this is not currently possible and is caused by one of the following reasons:

• an agent channel is connected to a JSM project
• a new user is invited into the agent channel, but is not an agent (service desk team role) in the JSM project

Steps to Reproduce

Options not available in Slack Options:

Expected Results

No messages being sent to specified users.

Actual Results

Messages are being sent to users.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available