Problem Definition

The attachment field in the JSM form doesn't support pasting Forms while the same field in the request form supports this functionality which confuses customers while attaching documents.

Suggested Solution

• Allow pasting the screenshots/images through the Form's attachment field.

Workaround

User drag and drop or Browse function to upload attachments.

KB: Allow adding images/attachments to a JSM request when pasting them to a Paragraph form field